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Artisan Underwriting Assistant in Westerville, OH at Tokio Marine HCC

Date Posted: 2/9/2018

Job Snapshot

Job Description

Tokio Marine HCC – Casualty Group, a member of Tokio Marine HCC group of companies has an exciting opportunity for an Artisan Underwriting Assistant in our office located in Westerville, OH!

Position Summary: 

Under immediate supervision, performs a variety of primarily routine tasks associated with the processing of new and renewal insurance policies, including endorsements and maintenance of agent records. Provides underwriting support in single or multiple areas of liability or specialty coverages.

 Key Responsibilities: 

Relying on standardized instructions and pre-established guidelines, the Artisan Underwriting Assistant is responsible for accomplishing the following as guided by others. These assignments are routine in nature. 

  • Under the guidance of Artisan underwriters, process endorsement requests, per established guidelines.
  • Prepare inspection and audits documents for review by Underwriter for select accounts.
  • Update and maintain departmental records such as updating policies, endorsements, policy status, quote information, signatures, invoices, producer information, etc.
  • Prepare and draft correspondence such as quote letters, memorandums, declinations, or invoices, using mail, fax, or other electronic means.
  • Answer phone and resolve basic inquiries or forward call to the appropriate contact for resolution. Initiate phone calls to brokers and other parties to secure information or provide update status.
  • Perform incoming and outgoing mail and fax distribution.
  • Maintain departmental files including the purging of outdated records. May coordinate off-site storage.
  • Forward requested underwriting files and related documents to internal departments such as Claims, Accounting, etc.
  • Perform other general clerical duties such as setting up files, copying, filing, faxing, scanning, ordering supplies, and operating departmental office equipment.
  • May perform relief work within department or for other departments, as needed.
  • Recommend and participate in the implementation of improvements to current processes and procedures.

Job Requirements

Position Knowledge, Skills, and Requirements:


  • High school diploma or equivalent 


  • Up to two years of relevant experience office/clerical experience, preferable in an insurance environment 


  • Possess and have ability to apply basic knowledge of principles, practices, and procedures.
  • Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy.
  • Good organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously.
  • Proficiency and experience using Microsoft Office Package (Excel, Outlook, PowerPoint, Word).
  • Overtime hours may be required to fulfill job responsibilities.
  • May require travel outside normal work location. 

Tokio Marine HCC offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking an energetic and confident individual to join our team of professionals.  Tokio Marine HCC and its subsidiaries are equal-opportunity employers. Please visit for more information about our companies.


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