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Claims Assistant II in Kennesaw, GA at Tokio Marine HCC

Date Posted: 4/6/2018

Job Snapshot

Job Description

Position Summary:

Under supervision, performs a variety of primarily routine tasks associated with the processing of claims and the maintenance of associate records


Key Responsibilities:

Relying on limited experience and knowledge, the Claims Assistant II is responsible for accomplishing the following assignments. These assignments are varied in nature and frequently non-routine.


  • Perform initial and ongoing claims processing including setting up claims files, performing data entry, scanning documents, and preparing loss runs.
  • Set up and maintain a diary of follow-up and deadline dates.
  • Set up and maintain a registry of claim checks to be distributed.
  • Review claim documents and prepare a basic summary detailing claim specifics.
  • Respond to and contact claimants, insured, and other related parties to obtain and relay basic information concerning the claim process.
  • Draft, prepare and process various types of correspondence including acknowledgement of new claims, coverage position letters, indemnity/expense checks, and settlement checks, etc.
  • Print and prepare envelopes (certified and regular mail) for coverage position letters including supplemental coverage letters.
  • Prepare and send deductible invoices.
  • Process deductible recovery checks.
  • Deductible invoice follow up.
  • Pay attorney/vendor invoices using Bottomline. 
  • Perform incoming and outgoing mail distribution.
  • Provide ad hoc information as requested to support current workflow and special projects.
  • Assist other claims personnel as needed during the claims process including setting up claim files or other associated tasks.
  • Perform general clerical duties such as copying, faxing, virtual filing, data entry, indexing, scanning documents, answering phones, and operating departmental office equipment.  

Job Requirements

Position Knowledge, Skills, and Requirements:


  • High school diploma or equivalent. Associate’s degree preferred


  • Minimum of two years of relevant and progressive administrative, clerical experience


  • Possess and have ability to apply basic knowledge of principles, practices, and procedures
  • Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy
  • Good organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
  • Intermediate proficiency and experience using Microsoft Office Package (Excel, Access, PowerPoint, Word)  


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