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Claims Assistant II in Auburn Hills, MI at Tokio Marine HCC

Date Posted: 6/26/2018

Job Snapshot

Job Description

Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Spain and Ireland, transacting business in approximately 180 countries and underwriting more than 100 classes of specialty insurance. Tokio Marine HCC products and capabilities set the standard for the industry, and many of the Company’s almost 3,000 employees are industry leading experts.

We have an exciting opportunity for a Claims Assistant II in our Auburn Hills, Michigan office.

Position Summary:

Under supervision, performs a variety of primarily routine tasks associated with the processing of claims and the maintenance of associate records


Key Responsibilities:

Relying on limited experience and knowledge, the Claims Assistant II is responsible for accomplishing the following assignments. These assignments are varied in nature and frequently non-routine.


  • Perform initial and ongoing claims processing including setting up claims files, performing data entry, scanning documents, and preparing loss runs.
  • Set up and maintain a diary of follow-up and deadline dates.
  • Set up and maintain a registry of claim checks to be distributed.
  • Review claim documents and prepare a basic summary detailing claim specifics.
  • Respond to and contact claimants, insured, and other related parties to obtain and relay basic information concerning the claim process.
  • Draft, prepare and process various types of correspondence including acknowledgement of new claims, coverage position letters, indemnity/expense checks, and settlement checks, etc.
  • Print and prepare envelopes (certified and regular mail) for coverage position letters including supplemental coverage letters.
  • Prepare and send deductible invoices.
  • Process deductible recovery checks.
  • Deductible invoice follow up.
  • Pay attorney/vendor invoices using Bottomline. 
  • Perform incoming and outgoing mail distribution.
  • Provide ad hoc information as requested to support current workflow and special projects.
  • Assist other claims personnel as needed during the claims process including setting up claim files or other associated tasks.
  • Perform general clerical duties such as copying, faxing, virtual filing, data entry, indexing, scanning documents, answering phones, and operating departmental office equipment.  

Job Requirements

Position Knowledge, Skills, and Requirements:


  • High school diploma or equivalent. Associate’s degree preferred


  • Minimum of two years of relevant and progressive administrative, clerical experience


  • Possess and have ability to apply basic knowledge of principles, practices, and procedures
  • Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy
  • Good organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
  • Intermediate proficiency and experience using Microsoft Office Package (Excel, Access, PowerPoint, Word)  


Tokio Marine HCC group of companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.  The Tokio Marine HCC group of companies is an equal-opportunity employer. Please visit for more information about our companies.


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