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Claims Assistant - TMHCC Credit in London at Tokio Marine HCC

Date Posted: 5/7/2018

Job Snapshot

Job Description

Job Purpose:

Under general supervision, performs a variety of routine and non-routine tasks associated with the processing of TM HCC - Credit Group claims and the maintenance of associated records.

Key Responsibilities:

The Claims Assistant is responsible for accomplishing the following assignments. These assignments reflect substantial variety and complexity and are broad in nature.

  • Perform initial and ongoing claims processing including setting up claims files, performing data entry, scanning documents, and preparing loss runs.
  • Demonstrate that Lloyds minimum standards are being met at all times and be in a position to assist claims adjusters and underwriters.
  • Respond to and contact claimants, insured, and other related parties to obtain and relay basic information concerning the claim process.
  • Draft, prepare, and process various types of correspondence including acknowledgement of new claims, coverage position letters, indemnity/expense checks, etc.
  • Assist other claims personnel as needed during the claims process and ensure adherence to company claims policies and procedures.
  • Perform close activities and management reporting at month end or on an as-needed basis including reserve change entry, financial, and various reports for assigned company entities.
  • Assist in special projects such as file reviews, statistical studies or workflow analysis.
  • May reconcile claim file information or prepare reports.
  • May attend market meetings regarding claims and prepare meeting summaries / notes.
  • Perform other general clerical duties such as copying, filing and answering phones.


Job Requirements

Skills and Experience Specification:


  • Have the ability to follow work plans, established timelines, and pre-defined goals for assigned work.
  • Advanced organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
  • Meet commitments on deadlines.
  • Possess strong customer focus and high service level relationship with clients.
  • Perform work thoroughly in a cost-efficient manner and at a high productivity level.
  • Utilize company resources effectively.
  • Solid written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy
  • Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)
  • Educated to A level (or equivalent) with at least a grade C in Maths and English at GCSE (or equivalent)


  • Experience of claims in the London Market
  • A good knowledge of ECF and the Lloyd’s Claims Schemes.
  • ACII qualification (or working towards)


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