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Compliance & Complaint Coordinator in Indianapolis, IN at Tokio Marine HCC

Date Posted: 10/25/2018

Job Snapshot

Job Description

Tokio Marine HCC – MIS Group, a member of the Tokio Marine Group of Companies, has an immediate opening for a Compliance and Complaint Coordinator in the Indianapolis, IN office.

Under supervision, assists Claims Attorneys with evaluation, monitoring, and resolution of high exposure, complex liability claims. Contributes to the development and monitoring of policy wording and marketing content.

Key Responsibilities:

Relying on limited experience and knowledge, the Compliance and Complaint Coordinator is responsible for accomplishing the following assignments. These assignments are varied in nature.

  • Provide paralegal assistance including the preparation of summaries for reporting purposes.
  • Assist in the analysis of coverage issues, conducting of investigations, and the evaluation of liability.
  • Assist in the preparation and drafting of legal documents including endorsements and policy forms. Maintain claim files - both physical and electronic. Update files as needed.
  • Maintain and monitor trial and mediation logs, Panel Counsel Lists and all reserve activity.
  • Conduct legal research and other miscellaneous legal matters.
  • Collect and review information and supporting documentation related to complaints received for all TMHCC MIS lines of business.
  • Collect and review information and supporting documentation related to attorney-submitted appeals received for all MIS lines of business.
  • Assist the legal and compliance teams with drafting and reviewing responses to complaints and appeals on a timely basis.
  • Maintain a complete and accurate list of received complaints and appeals, including both active ongoing cases and well as cases which have been closed.
  • Track active complaints and appeals to ensure responses are submitted on a timely basis.
  • Prepare reports for management on a regular basis identifying key metrics, statistics and other relevant information regarding the status and disposition of complaints and appeals.
  • Analyze key metrics and statistics on complaints and appeals to identify trends and identify and implement measures to make improvements.
  • Work with the Claims department to ensure feedback is provided timely on areas where improvements can be made to reduce and/or support more complete and timely responses for complaints and appeals.
  • Review marketing materials for accuracy and compliant language.
  • Assist with internal and external marketing content audits.
  • Assist in policy wording updates throughout the year, including drafting new language and applying feedback from reviewers.
  • Participate in interdepartmental initiatives that focus on improving communication with customers. This includes website content and forms, workflows, procedure documentation, and trainings.

Job Requirements

Position Knowledge, Skills, and Requirements:


  • Bachelor’s degree or the equivalent education and/or experience
  • Paralegal Certification preferred


  • Minimum of two years of relevant and progressive experience working for a law firm, in-house corporate law department and/or in insurance claims


  • Possess and have ability to apply knowledge of principles, practices, and procedures
  • Solid written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy
  • Advanced organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
  • Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company’s business to proactively respond to changing business environment
  • Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)

Note: This document is intended to describe the general nature and level of work being performed, and is not to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.

If your experience matches these requirements, please apply WITH A COVER LETTER INCLUDING SALARY RANGE REQUIREMENTS.

The Tokio Marine HCC Group of Companies offer a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking an energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of Companies are equal-opportunity employers.

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