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Desktop Support Specialist in Houston, TX at Tokio Marine HCC

Date Posted: 9/26/2018

Job Snapshot

Job Description

Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Spain and Ireland, transacting business in approximately 180 countries and underwriting more than 100 classes of specialty insurance. Tokio Marine HCC products and capabilities set the standard for the industry, and many of the Company’s almost 2,700 employees are industry-leading experts.

Are you motivated and target driven? Are you looking for a challenging career that offers growth opportunities? Then you need to check out this exciting opportunity! At Tokio Marine HCC, we have an excellent opportunity for a Desktop Support Specialist in our office located in Houston, TX.

This is a great opportunity to work with an established team with development processes and practices already in place. You will be working for a stable company with measured growth over the last 20+ years and a management team that values IT tremendously. This is a great chance to innovate and make impactful changes by leveraging newer technology.


Position Summary:


Under supervision, provides prompt and accurate response to and diagnose problems through discussions with users on a variety of issues. Identifies, researches, and resolves moderately complex technical problems. Responds to phone calls, email, and personnel requests for technical support as well as documents, tracks, and monitors the problem to ensure a timely resolution.

 Key Responsibilities: 

Relying on limited experience and knowledge, the Desktop Support Specialist is responsible for accomplishing the following assignments. These assignments are varied in nature.


  • Provide second-tier support to end users for PC, software applications and mobile devices.
  • Investigate and resolve user software and hardware problems.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
  • Recommend system modifications to reduce user problems.
  • Maintain currency and high level of technical skill in field of expertise.
  • Simulate or recreate user problems to resolve operating difficulties.
  • Escalate more complex problems to Senior-level.
  • Answer questions applying knowledge of software, hardware, and procedures.
  • Contact software and hardware vendors to request manage service regarding product performance issues.

Job Requirements


Position Knowledge, Skills, and Requirements:


  • Associate’s degree in Computer Science, Business, a related field, or the equivalent education and/or experience
  • CompTIA Preferred



  • Minimum of two years of relevant and progressive professional experience



  • Possess and have ability to apply knowledge of principles, practices, and procedures
  • Solid written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy
  • Advanced organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
  • Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company’s business to proactively respond to changing business environment
  • Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)

Tokio Marine HCC group of companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.  The Tokio Marine HCC group of companies is an equal-opportunity employer. Please visit for more information about our companies.