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Desktop Support Specialist in Houston, TX at Tokio Marine HCC

Date Posted: 3/27/2018

Job Snapshot

Job Description

Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Spain and Ireland, transacting business in approximately 180 countries and underwriting more than 100 classes of specialty insurance. Tokio Marine HCC products and capabilities set the standard for the industry, and many of the Company’s over 2,700 employees are industry-leading experts.

We have an exciting opportunity for a Desktop Support Specialist in our Corporate Headquarters located in Houston, TX.

Position Summary:

Under supervision, provide prompt and accurate response to and diagnose problems through discussions with users on a variety of issues. Identify, research, and resolve moderately complex technical problems. Respond to telephone calls, email, and personnel requests for technical support as well as document, track, and monitor the problem to ensure a timely resolution.

Key Responsibilities:

Relying on limited experience and knowledge, the Desktop Support Specialist is responsible for accomplishing the following assignments. These assignments are varied in nature.

  • Provide second-tier support to end users for PC, server or mainframe applications, and hardware.
  • Investigate and resolve user software and hardware problems.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
  • Recommend system modifications to reduce user problems.
  • Maintain currency and high level of technical skill in field of expertise.
  • Simulate or recreate user problems to resolve operating difficulties.
  • Escalate more complex problems to senior level.
  • Answer questions applying knowledge of software, hardware, and procedures.
  • Contact software and hardware vendors to request manage service regarding product performance issues.
  • Develop user training materials and train users on software and hardware, or recommend outside contractors to provide training.

Job Requirements

Position Knowledge, Skills, and Requirements:

Education

  • Associate’s degree in Computer Science, Business or a related field or the equivalent education and/or experience 

Experience

  • Minimum of two years of relevant and progressive professional experience
  • Imaging experience preferred.
  • Knowledge of  Software Packages( e.g.: Altiris, Acronis, Numara, SCCM, Ghost) preferred 

Other

  • Possess and have ability to apply knowledge of principles, practices, and procedures
  • Solid written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy
  • Advanced organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
  • Knowledgeable of industry changes, legal updates and technical developments related to applicable area of the Company’s business to proactively respond to changing business environment
  • Intermediate proficiency and experience using Microsoft Office Package (Excel, Access, PowerPoint, Word) 

Tokio Marine HCC group of companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.  The Tokio Marine HCC group of companies is an equal-opportunity employer. Please visit www.tmhcc.com for more information about our companies.