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Financial Coordinator in Salem, NH at Tokio Marine HCC

Date Posted: 6/20/2018

Job Snapshot

Job Description

Join a world-class team helping travelers in need around the world every day! On Call International, a member of the Tokio Marine group of companies, is a leading provider of customized medical, security, and travel assistance programs for international business, leisure travelers, as well as expatriates, students and others traveling away from home. Our fast-paced, high-energy and multi-lingual team of Assistance Coordinators work around the clock to deliver life-determining aid during medical emergencies from any point on the globe as well as coordination of transportation home after accidents or illnesses.

The Financial Assistance Coordinator will work with the Global Response Center team to facilitate financial transactions. This will include facilitating payment for airline tickets, funeral home expenses and other emergency travel needs.

Key Responsibilities:

  • Coordination of all Global Response Center financial transactions, including (but not limited to) airline ticket, funeral homes and other transportation methods.
  • Maintain high QA scores and provide exceptional customer service.
  • Initiating outbound communication to vendors, service providers, and partners to provide payment for emergency travel related services.
  • Communicating with vendors, service providers and partners in a personalized, informative, courteous and diplomatic manner.
  • Documenting transactions with precision and timeliness
  • Assist with other non-emergency Response Center tasks as needed

Job Requirements

Skills and Experience:

  • Credit and background check required
  • Professional verbal and written communication skills.
  • Proven experience in a customer service environment.
  • High level of computer proficiency.
  • Professional and outgoing demeanor.
  • Ability to communicate diplomatically and tactfully in order to develop close relationships with internal and external customers.
  • Problem solving, multi-tasking, time management and organizational skills.
  • Proven ability to follow directions and/or work independently as necessary. 
  • Proven ability to function in team environment.
  • Willingness to work flexible hours
  • Understanding of company vision and devotion to developing positive, successful and interactive customer and Partner relationships.
  • Experience in travel industry, insurance claims processing, and foreign language skills is preferred.


Tokio Marine HCC group of companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.  The Tokio Marine HCC group of companies is an equal-opportunity employer. Please visit for more information about our companies.