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Graduate Claims Technician in Rearsby at Tokio Marine HCC

Date Posted: 5/2/2018

Job Snapshot

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Job Description

Job Purpose: Investigation, examination, negotiation and settlement of credit insurance claims within established guidelines and parameters set.

FULL TRAINING WILL BE PROVIDED FOR THIS ROLE – excellent opportunity for a graduate to join a well respected and established company just outside Leicester.

Normal hours of work: Monday to Friday 35 hours with 1 hour for lunch.

Flexibility in start and finish times between 08.30 – 09.30 hrs and 16.30 - 17.30 hrs.

Key Responsibilities:

  • Reporting (where appropriate) concerns to Risk / Underwriters for limit / cover reviews
  • Recording and / or monitoring insolvency dates forming the claim event
  • Verification of claim events
  • Informing management of potential large losses and recording same on department Trawl spreadsheet
  • Obtaining debt details after insolvency or legitimate claim event
  • Calculating and entering provisions
  • Liaison with Insolvency Practitioners and external stakeholders
  • Examining and assessing claims submitted including making settlement within agreed authority schedules and specified timescales with advance notice to sales staff where required
  • Input and retrieval of data on bespoke database including basic Excel spreadsheet management
  • Monitoring salvages by use of diary system and spreadsheet recording
  • Receiving and handling basic complaints with referral to management where required
  • Advising Policyholders on claims procedures
  • Handling general email and telephone queries
  • Other reasonable duties as instructed by the Claims Manager
  • Ensuring a professional and fair approach is portrayed at all times


Job Requirements

Skills and Experience Specification:


  • Minimum 5 GSE’s or equivalent including Maths & English at grade B or above
  • 3 A Levels
  • Degree (minimum 2:2) in a subject that provides skills that are transferable to the role.
  • Good written communication skills, including letter writing,
  • Good verbal communication skills, Confident telephone manner and clearly spoken.
  • Basic Word Processing & spreadsheet skills & working knowledge of Microsoft tools
  • Flexible, proactive attitude & team player
  • Commercial awareness


  • Ability to analyse a sales ledger
  • Basic knowledge of different types of insolvencies & debt collection processes
  • Experience of credit control or sales / purchase ledgers


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