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Network Engineer Manager in Houston, TX at Tokio Marine HCC

Date Posted: 6/12/2018

Job Snapshot

Job Description

Tokio Marine HCC has an exciting opportunity available for a Manager of Network Engineering and Operations in our Corporate Headquarters located in Houston, TX. This position will be a key member of the Corporate IT team and will be responsible for the stability and integrity of all in-house voice, data, and wireless network services. Success in this strategic role is achieved by planning, designing, and developing local and wide area networks (LANs / WANs), wireless and telecommunications networks across the enterprise and will have frequent communication between Corporate and business-user level personnel as well as external vendors.

Key Responsibilities

This position carries out responsibilities in the following areas:

  • Manage the implementation and support of information systems for TMHCC’s network operations.
  • Oversee a team responsible for the installation, monitoring, maintenance, support, and optimization of all network hardware / software, cloud networking and communication equipment and the timely and accurate resolution of any network related issues.
  • Manage the Network Operations team to successfully:
    • Monitor network performance and ensure system availability and reliability
    • Perform network maintenance and system upgrades including firmware updates, service packs, patches, hot fixes and security configurations
    • Monitor network usage & security, system resource utilization, trending, and capacity planning
    • Design, implement, and maintain VOIP phone systems.
    • Develop and maintain a common documentation library of standardized operating procedures
    • Configuring and installing various network devices and services (e.g., Cisco routers & switches, QoS, VPN, SDWAN)
    • Design and provide supervision to improving network operations
  • Collaborate with IT risk management and security to reduce business risk.
  • Identify and recommend cost-effective technology solutions.

Job Requirements


  • Experience: Ideally, the successful candidate will have a minimum of 10 years of relevant experience performing network systems operations and administration, and telecommunications network installation, and maintenance, with at least 5 of years leadership experience.
  • Industry awareness: Strong knowledge of Data Networks, Telecommunications platforms, Unified Communications, and IT infrastructure.
  • Success characteristics:
    • Ability to build trust and relationships with business users is essential
    • Sound analytical skills, as well as strong problem-solving aptitude
    • Proactively respond to a changing diverse business environment
    • Optimization of work processes. Knows the most effective and efficient processes to get things done, with a focus on continuous improvement
    • Flexibility and a willingness to work after hours
    • Ability to motivate and encourage the team by showcasing strong leadership skills
  • Educational requirements: The ideal candidate will have a Bachelor’s degree in Computer Science or a related field or the equivalent education and/or experience. Preferable to have Networking certifications.
  • Advanced proficiency and experience with various network devices and services (e.g Cisco routers & switches), cloud based network connectivity (e.g. AWS, Azure) and telephony (e.g Avaya).
  • Experience with implementation and support of Unified Communications and call center technologies is a plus.

Tokio Marine HCC group of companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.  The Tokio Marine HCC group of companies is an equal-opportunity employer. Please visit for more information about our companies.