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Property Claims Manager in Auburn Hills, MI at Tokio Marine HCC

Date Posted: 2/20/2018

Job Snapshot

Job Description

Tokio Marine HCC – Public Risk Group, a member of the Tokio Marine HCC group of companies is looking for a Property Claims Manager for our office located in Auburn Hills, Michigan. This position will be supporting the Public Risk group only.

Position Summary:

 Responsible for oversight and management of the Property Claims Section to ensure claim processing and claim payments are accurate, efficient, and properly communicated.

 Key Responsibilities:

 Relying on specific expertise in the related area, broad knowledge, and strong leadership skills, the Property Claims Manager is accountable for the following responsibilities:


  • Supervise and lead a team of Property adjusters and manage the workflow processing of claims by implementing techniques to improve productivity, workflow efficiencies, and expense control.
  • Communicate with insureds and agents and provide customer service to the high standards of the company.
  • Build a team-oriented environment by establishing team and individual goals through empowerment.
  • Coach and mentor the Property staff. Provide training opportunities and educate the team members in the duties and responsibilities of Best Practices.
  • Responsible for performance reviews and evaluation of the Property staff.
  • Perform quality reviews on claims in compliance with internal and external audit requirements.
  • Analyze commercial coverage policies, conduct scene investigations, and evaluate damages to determine validity of the exposure.
  • Directly handle and oversee large/complex Municipal structure claims.
  • Oversee Property vendor programs and utilize experts such as architects, engineers, contractors, and forensic accountants to accurately assess the extent of the loss.
  • Recommend reserves and settlements that are in excess of the defined authority limit.
  • Negotiate claim settlements with insureds, contractors, and other parties in the claims process.
  • Keep current on state/federal regulations and industry trends.

Job Requirements

Position Knowledge, Skills, and Requirements:


  • Bachelor’s degree in Business Administration or a related field.
  • Possess or attain State Adjusting Licenses as required.
  • Chartered Property Casualty Underwriter (CPCU) or Associate in Claims (AIC) designation is preferred.
  • Construction experience is desired.


  • Minimum of six years of relevant and progressive professional experience in Property claims.
  • Minimum of three years leadership experience.



  • Proficiency with estimating software i.e. Xactimate.
  • Proficiency and experience using Microsoft Office Package (Excel, Access, PowerPoint, Word).
  • Possess and have ability to apply advanced knowledge of principles, practices, and procedures.
  • Excellent written and verbal communications skills with an emphasis on confidentiality, professionalism, and diplomacy.
  • Superior organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously.
  • Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company’s business to proactively respond to changing business environment.


 Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC group of companies is an equal opportunity employer. Please visit for more information about our companies.


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