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Trainee Application Support Analyst in London at Tokio Marine HCC

Date Posted: 2/13/2018

Job Snapshot

Job Description

Job Purpose:

To join the Application Support team to address application incidents and minor enhancement requests through the provision of business analysis and support services for SBS Eclipse Underwriting and SBS Sequel Claims applications.

This role is aimed at Graduate level candidates who aspire to a career in technology.

General Activities & Key Tasks:

The activities and tasks listed below are standard application support technician activities. Full support and training will be provided to enable the candidate to develop into an effective Application Support technician. The role will develop from involvement in simple tasks to ownership of more complex tasks.

  • Provision of second level technical support to resolve application incidents and minor enhancement requests within agreed service levels.
  • Liaise with business users to manage support calls and enhancement requests.
  • Provide analysis support to assist other team members in supporting and maintaining core business applications, interfaces and external services.
  • Liaise with other IT teams to maintain and deploy applications, maintaining strong change management and versioning controls for all application changes.
  • Analyse business application support calls and enhancement requests to fully understand and document the requirements.
  • Design and build appropriate technical solutions to meet the business requirements.
  • Ensure all solutions are fully tested and support independent testing, including User Acceptance Testing, as required.
  • Ensure all solutions comply with IT architectural standards.
  • Adhere to corporate and IT standards and processes at all times.
  • Create data fixes to system databases using SQL Server.
  • Create reports from system databases for users, using SQL, Reporting Services.
  • Run application period end processes as required.

 

Note – as experience and skills in the role develop there will be times where “out of hours” support will be required. This is remunerated through overtime or time off in lieu.  

Job Requirements

Essential Skills & Qualifications

  • A first-class or 2:1 honours degree.
  • A demonstrable interest in technology.
  • Assertive and independent thinker with strong problem solving and analysis skills.
  • Good verbal and written communication skills at all levels.
  • Ability to perform under pressure and to meet tight deadlines.
  • Good organisational skills.
  • An ability to work to deadlines.
  • A good eye for detail.
  • Must present a neat professional appearance.
  • Must be team oriented.

Desirable Skills & Qualifications

  • Knowledge of General and London Market Insurance business, including broking and underwriting agencies and insurers.

 

  • Knowledge and experience of:
  • MS SQL Server 2012
  • MS SQL Server Reporting Services
  • ITIL understanding and accreditation.